Integrate with Facebook’s Messenger, Whatsapp, or Telegram.Collect feedback from prospects and customers.Enhance the customer support experience and make it easier to find the knowledge base.Support your social media campaigns by automatically replying to their comments based on what they say.Automate customer service and close deals with qualified leads.Your creativity is the only limit to the utility of chatbots. “Nearly 40% of internet users worldwide prefer interacting with chatbots than virtual agents, and with major industries including retail and healthcare turning to digital technology, chatbots will likely increase in popularity moving forward.” In fact, according to a Business Insider, this is true for at least 40% of worldwide internet users. But do people really like to interact with fake assistants? While using machine learning and AI sounds good. The latter is the most modern and sophisticated kind of chatbot, where the experience is more natural. These bots can work based on fixed rules or an AI (powered with machine learning).
They can serve different purposes such as customer support, sales assistant, contact intermediary, and so forth. What is a ChatbotĬhatbots are-as the name suggests-bots that are programmed to chat with your prospects. Let’s start by defining what chatbot is in the first place. And chatbots can do all that with sophisticated AIs to make conversations feel as natural as possible.īut if you’re ready to implement a chatbot for your business. You see, chatbots are getting more and more relevant over the years.Īnd for a simple reason: they automate conversations.Ī significant part of customer service is to talk with your customers and help them with their problems. That’s just one of the virtues that chatbots have to offer. Imagine you could replicate the job of retail assistants in your online store, improving your customer’s shopping experience and thus increasing your ecommerce sales-on autopilot.
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